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Kind to a fault, wanting to help, but so poorly trained I was shocked we were able to get the booking done (and only by me walking him though slowly and step-by-step how to find and then book the space).Ĭhase needs a smooth airline booking portal. Instead, I had to call and reached an overseas agent who really was in over his head. The flight I wanted, as so often occurs, did not show up on the online travel portal. The process was painfully inefficient and slow…though we finally got it done. It made more sense to book via Chase at 1.5 cents per point than transfer to an airline partner. I recently did a points booking for an Award Expert client using her Ultimate Rewards points. In my experience, most bookings via Chase require a call to book. The most annoying thing is going through the entire booking process only to see the itinerary error out on the final ticketing page. Yet for some reason the site is worse than Expedia itself and often fails to offer the most logical (and available) flight options for reasons I cannot explain.įurthermore, the site frequently errors out at different points in the booking process and is extremely slow. In essence, there’s a Chase skin over an Expedia search engine. New JP Morgan Chase Travel Portal – How Chase Can Build Loyalty Through SimplicityĬurrently, Chase uses an Expedia platform for its Ultimate Rewards travel portal. Chase has a chance to revolutionize the market…but it can most effectively do so by getting the little things right, particularly its new flight booking portal. JP Morgan Chase is venturing deeper into the travel agency business, with plans to offer a host of travel services ranging from simple flight bookings to complex full-service trip planning.
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